Delivery & Shipping Costs

All products (Please note some products are not available for home delivery)

  • UK Mainland (Ex Highlands) Next Working Day delivery FREE
  • (Next Working Day - No deliveries will be made on Saturday, Sunday or Bank Holidays)
  • Scottish Highlands £15.95 Scottish Islands £69.95
  • Gurnsey, Isle of Man, Jersey £69.95
  • PLEASE NOTE: We do not deliver to Northern Ireland or the Republic of Ireland.

solo by AL-KO Products

If your order contains an article from our solo by AL-KO range, the entire order will be sent to you free shipping & handling supplied via a local AL-KO specialist dealer. The premium delivery service is £19.95. Details of the Premium delivery service are available directly from the products which are specially marked.

Order

The duration of your order depends on the desired payment method.
In case of PayPal as well as credit card payments, we ship within 24 hours from Monday to Friday. Orders received by us on working days before 15.00 are usually packed and dispatched on the same day. We do not ship orders on Saturdays, Sundays or Bank Holidays
You can check the current shipping status of your order online at any time. Please log in to the shop with your account. Then you will find out whether your order is still being processed by us or whether or which articles have been handed over to the logistics partner.

Delivery

Orders placed on weekdays before 3.00pm are packed and shipped the same day for next working day delivery. In the case of PayPal payments, we ship on business days, Monday through Friday within 48 hours of receipt of payment. Saturdays and Sundays have no shipping. Delivery to some parts of Scotland and offshore UK addresses may not be available for next day delivery. We do not offer delivery to Ireland.

Note

Orders are delivered by our chosen courier service (Monday to Friday). A tracking number will be provided. When ordering please include a phone number where you can be reached by phone during the day, so that our logistics partner can contact you if necessary. Please include a mobile phone number if you wish to be informed of your delivery by SMS (area dependent). Deliveries are made Monday to Friday between 08:00 and 17:30. If you do not receive your order or any contact from our logistics partner within maximum 3 business days, please contact our customer service.


Cookies

AL-KO Geräte GmbH and its partners need your consent (click on "I agree") for individual data uses in order to save and / or retrieve information on a device (IP address, user ID, browser information). The data is used for personalized ads and content, ad and content measurements and to gain knowledge about target groups and product developments. More information on consent and setting options is available here. By clicking on "Reject cookies" you can reject your consent at any time.

Use of Data

AL-KO Gardentech UK Ltd works with partners who also process the data retrieved from your device (tracking data) for their own purposes (e.g. creating profiles) / for the purposes of third parties. Against this background, not only the collection of tracking data, but also their further processing by these providers requires consent. The tracking data is only collected when you click on the "I agree" button specified in the banner. The partners are the following companies: Facebook Ireland Limited, Google Inc., Microsoft Ireland Operations Limited, Outbrain Inc., Colourmedia Ltd, The Rocket Science Group LLC.

Further information on data processing by these partners can be found in the Privacy Policy. The information is also available via a link at the bottom of the page.